Every order at WMFEHome undergoes rigorous quality inspections to ensure our premium mattresses and bedroom furniture meet exceptional standards. Given our commitment to craftsmanship and custom configurations for select sleep systems, order processing typically requires 3-5 business days (extended beyond standard furniture retailers). During peak seasons, processing may extend to 5-7 business days. Order cancellations are exclusively accepted within 24 hours of purchase by contacting [email protected]. Beyond this period, your order enters our specialized production phase and becomes irreversible—though our generous return window provides ample flexibility for sleep trials.
We guarantee the superior quality of our sleep products. Unused mattresses and bedroom furniture in original condition may be returned within 30 days of delivery (significantly exceeding industry standards). For exchanges, we allow 45 days to account for the logistical complexities of premium sleep products. Initiate returns through www.wmfehome.com and select preferred exchange options. Please note: Customized mattresses and personalized furniture items labeled "Final Sale" are non-returnable to maintain our quality assurance standards.
To uphold our luxury sleep experience standards, returns must: (1) Display no evidence of use, body impressions, or alterations (2) Contain all original protective coverings and WMFEHome packaging materials (3) Maintain attached safety tags and documentation. Our quality team performs comprehensive five-point inspections upon return receipt. Products failing inspection will be returned to you at your expense within 14 business days accompanied by a detailed assessment report.
Refunds require 10-14 business days after we receive your return—this extended duration accommodates our meticulous sleep product evaluation process. Refund amounts exclude initial delivery charges and any return shipping costs. For payments processed through PayPal or credit cards, additional 3-5 banking days may apply before funds reflect in your account, depending on financial institution protocols.
Customers assume return shipping expenses unless the return stems from our error (incorrect/damaged product delivery). We strongly recommend insured, tracked shipping methods—WMFEHome cannot assume responsibility for lost return shipments. For exchanges exceeding $500 in value, we provide prepaid specialized carrier labels (deducted from your refund if unused).
Report manufacturing defects or transit damage within 10 days of delivery by emailing [email protected] with comprehensive photographic/video evidence. We will coordinate complimentary return shipping and prioritize replacement (subject to inventory availability) or process a complete refund including original delivery charges. This policy exception demonstrates our unwavering dedication to sleep quality excellence.
Custom-configured mattresses and made-to-order furniture pieces constitute final sales. For holiday period purchases (November 20 - January 5), the return window extends to February 10. Hotel-grade and commercial sleep collections follow distinct policies—consult your dedicated sleep consultant. WMFEHome reserves the right to decline returns from clients demonstrating excessive return patterns (exceeding 35% of total orders).
For return authorization or policy clarifications, contact our Sleep Experience Team at [email protected] (response within 48 hours). Always include your order number and visual documentation for damaged items. Visit www.wmfehome.com for real-time chat assistance during standard business hours EST.
